Politique de remboursement

Please contact us beforehand at sales@velolifestyle.com or 15149378356

*** May 2021 Update ALL HELMETS, DOG PRODUCTS AND APPAREL ORDERS ARE 100% FINAL AND NOT REFUNDABLE.

All purchases (excluding all bicycles, sale items, bike repair parts/components, special orders, and bicycles shipped via freight) are returnable within 14 days for an exchange or refund. Items need to be in new condition. Returns must include original packaging and receipt, unless defective. To recover some of the labour hours, finance charges, administrative or external charges we incur, a fee of 5% may apply on all refunded credit card payments, whether for deposits or purchases. We may charge labor to remove any accessories or reverse modifications made to returned bikes. Original shipping charges are not refundable.


In store sale items are returnable for store credit or exchange only. Online sales, sales of special order items, and of all bicycles that we ship via freight are final, unless defective. We do not refund the original shipping cost.

We do not refund the original shipping cost. Buyer is responsible for the return shipping.