Refund policy
Please contact us beforehand at
- (Montreal and Online sales) sales@velolifestyle.com or +1 (514) 937-8356
- (Vancouver) yvr@velolifestyle.com or (604) 216-0111
Our team is committed to satisfying your expectations on our products and takes your returns to heart. Thus, with presentation of the receipt, exchanges and refunds are possible within 14 days of purchase. The product must however be in perfect condition. Refunds will be made according to the original method of payment*. If you do not have the debit or credit card used to make the purchase, we can only proceed with a replacement or store credit.
Exchangeable Items:- Accessories (lights, locks, baskets, bags, etc.)
- Children's seats
- Clothing (must be labelled)
- Bicycles (bikes, electric bikes, cargo bikes, kids bikes)
- Helmets
- Underwear (bibs, socks, boxer)
- Dog products
- Sale items
Defective product
If the item is defective, we will replace it or refund it. We reserve the right to choose an option depending on the condition of the product and the circumstances
*We do not refund the original shipping cost. Buyer is responsible for the return shipping.